How it works

Join MyUS - the first, largest and number 1 ranked consumer package forwarder in the world.  In business since 1997, we ship over 50,000 products per week for customers in over 200 countries around the world and are the only ones in our industry to proudly earn and maintain the highest A+ rating from the BBB.  

We offer three different Memberships:

• Standard - ideal for the those with only an occasional shipment
• Premium - best for avid shoppers that would benefit from package consolidation
• Premium +Mail - Premium with the added ability to receive mail and catalogs

During registration, we ask a series of simple questions that enable us to confirm your identity, avoid fraud, and activate your account immediately. As a long-standing member of America's government watchdog service, the Better Business Bureau, we take your account security and our upstanding reputation seriously.

Within minutes of completing your registration, you will receive your new dedicated USA street address in prestigious Sarasota, Florida.  You will now be able to use this address for all your USA shopping. Its time to start shopping!

Time to shop! Shop at millions of online shopping sites in the USA including auction sites like Ebay.com, famous name brand stores such as Saks Fifth Avenue, and small independent retailers like Etsy.com. It does not matter if the store only ships inside the USA or only accepts USA credit cards, as a MyUS Member you can now shop wherever you would like with access to the US merchant's full product offerings as well as the best pricing!

As a MyUS Member you also have exclusive access to a whole range of great tools to save you money when shopping in the USA, including:

• our premiere monthly newsletter,Vente Privee, to keep you informed of USA trends
• thousands of coupons and deals
• price finder to locate the store offering the best price for a product you want
• our insider guides to the top stores
• our unfiltered web search so you can search Google just like were in the USA
• our country guides for duty & tax free values by country
• and much more.

Need Shopping Advice?  Visit our expert tips or contact us and we'll be happy to help!

Shop at US websites like you usually would and use your MyUS address as your "Ship To" address.

Tip: Select US$ currency and USA as your country - this way you will have access to the merchant's full product offering and best prices. If you need help converting US Dollars to your local pricing, you can use our Exchange Rate Calculator. If you need help with translation, contact us or see our tip on translation tools.

When checking out, simply enter your MyUS address as your shipping address and select from one of the domestic shipping options provided. Remember to check MyUS Deals & Coupons for stores offering free shipping to your MyUS address.

You can also register your new US Address with your credit card company and use it as your billing address or you can continue using your non-US address as your billing address on merchant orders. If the merchant doesn't accept your credit card type or you'd simply like someone else to handle the ordering for you, use our Personal Shopper service and we'll purchase the products for you!

When your package arrives at our facility, we log it into your account and immediately send you an email notification with the sender’s name, weight of the package and the date & time it was logged in to our system.

Every item received for you is inspected by our experts. Broken items, items that do not match what you ordered, and prohibited items are automatically flagged for your review. If you would like to return merchandise to the merchant, we can do that for you.

As a MyUS member, you have 24/7 access to your online account information. You can login at any time to see package details including the description, duty code, and price for every item received in every package. You can also request a variety of services on your packages including:

• product returns to merchant
• checking size, color, or make of items
• taking photographs of items
• scans of the merchant's invoice
• splitting packages and more 

Have questions about your package? Contact your dedicated member services representative by phone, email or live chat online instantly.

All MyUS.com members can select Immediate, Hold-Until-Requested, or a set Schedule for shipping frequency. 

We partner with premium global couriers DHL & FedEx for door-to-door priority hand delivery in 2-4 days.  We also offer USPS delivery services at your request. You can set a courier preference or we will automatically select the fastest & least expensive courier option (DHL or FedEx) for you on each shipment.

• Every package is repackaged and where applicable multiple-store orders are consolidated into the same package to save you money.
• All customs documentation are completed for you.  
• All merchandise is insured unless you prefer otherwise.
• A full range of packing options - you can even specify whether to keep or discard original shoe boxes!

The moment your shipment leaves our warehouse, you are notified by e-mail and can monitor your package's progress with our real-time Package Tracker. Typically you will receive your package within 2-4 days from when it leaves our warehouse.

It's quick, easy, and the fastest, most cost-effective delivery worldwide available. We look forward to welcoming you aboard as a Member!