Once a Personal Shopper order has been processed we may not be able to cancel it with the website or seller. Please check with the individual website you wish to order from regarding their cancellation policy. Changes cannot be made once a Personal Shopper order is successfully processed. If we are able to cancel the order there may be a cancellation fee. Your MyUs.com account will be credited for the merchandise purchase amount. The Personal Shopper ordering fees are not refundable. If you decide that you do not want the order, please notify the Personal Shopper department to have the order returned once it arrives in your mailbox. All shipping fees to return the order will be paid by you. Once the vendor receives the returned package and we have confirmed the refund, your MyUs.com account will then be credited for the amount that was refunded for the returned order.