Tips & FAQs

Step 1: When a new credit card is submitted, a charge of between US$0.01 and US$9.99 is applied to the card.

Step 2: A refund of the same amount is applied to the card account within 24 hours.

Step 3: An email is sent to the customer, notifying them of the charge and providing instructions for completing the process

Step 4: The customer finds the charge on their credit card statement or by phoning their bank and notes the amount

Step 5: Using the link provided in the email on in your Inbox, the customer accesses our system online and enters the charge in the field provided

Step 6: Our system confirms the amount entered matches the amount we charged, and approves the credit card for use

*If during step 1 we're unable to charge the credit card, or if the amount entered in step 5 doesn't match the original charge, the customer is asked to provide a new card.