Tips & FAQs

How does the transaction show up on my credit card statement?
The transaction will show up similar to other charges from MyUS.com. Statement formats vary by credit card provider but the charge description typically includes MYUS.COM/ACCESS USA or you can look for the credit/refund.

What if the charge is not shown in US Currency?        
On the page where the charged amount is entered, we have provided a link to an online currency converter that will help you convert the amount charged to US currency.

What if I can't find the transaction on my credit card statement?
The amount of time between when MyUS.com charges the credit card to the time it shows up on your statement can vary. We recommend contacting the credit card company to find out details on transactions.

What if I don't receive a credit card statement?
In this case we recommend you contact the credit card company to find out the amount of the transaction

Why was my credit card rejected?
Credit card can be rejected for two reasons.

1. Credit card company declined the charge            
2. MyUS.com successfully made a small charge but when the amount entered by the customer did not match that was rejected.