Tips & FAQs

If your Shipping Preference is set to "Immediate," we will send your shipments automatically as soon as they arrive at our facilities.

If your Shipping Preference is set to "Weekly," "Bi-Weekly," or "Monthly," your shipments will be sent automatically.

If your Shipping Preference is set to "Hold," you must log in to your account and create a ship request.

How to Submit a Ship Request:

1. Login  to your account.
2. Select the package(s) you want us to ship.
3. If you do not want us to include any new packages that may arrive after you submit the ship request, please uncheck the box labeled INCLUDE ANY NEW MERCHANDISE.
4. If you want to upgrade to URGENT, please check the box for URGENT.
5. BEFORE you click SUBMIT SHIP REQUEST button, use the "Optional Shipping instructions" box to provide any additional instructions. Customs value, item description and special packing instructions can be placed here.
6. Review your instructions.
7. Click on SUBMIT SHIP REQUEST.

If you have set your Merchandise Shipping Schedule to "Immediate" in your Shipping Preferences, we will automatically ship your packages to you as they arrive at our facilities.