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I love the catalogs and magazines found in the United States but I can't receive them because I live outside the U.S. I've also noticed that retailers on the Internet have prices that are much cheaper than I see in my own country. They also have a better selection. How can Access USA help me?
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I understand that you will give me a United States address. Is it a P.O. box address?
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Will you accept shipments sent to me by merchants and individuals?
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What couriers do you use to send my merchandise and documents? How long do your shipments take to reach me?
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How often do you send me my merchandise and documents?
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I intend to order several items, and I want them all sent together. Can you repackage these items into one box for me?
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Will Access USA forward my packages to me when I am traveling?
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What is your policy regarding customer privacy and confidentiality?
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Can I receive mail and merchandise with names other than my own?
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What does it cost to obtain an Access USA membership?
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How do Access USA members pay the package shipping charges?
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What if I don't have a credit card? Can I send you a check instead?
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Where do I send a Wire Transfer?
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Ok, I'm convinced. Once I sign up, how I do order from U.S. companies that do not accept international orders?
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Do the Access USA shipping rates include customs fees, tariffs, or taxes?
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Can I buy items from retailers that are not listed on your shopping page?
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I like to buy merchandise on eBay but many of the sellers won't accept credit cards. Can you send them a check or money order for me?
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How does my online account work?
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Are corporations able to obtain an Access USA account?
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Do you offer addresses in other states?
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I love the catalogs and magazines found in the United States but I can't receive them because I live outside the U.S. I've also noticed that retailers on the Internet have prices that are much cheaper than I see in my own country. They also have a better selection. How can Access USA help me?
Access USA offers our members an exclusive U.S. mailing address. With their address, our members are able to receive any number of catalogs and magazines in addition to merchandise shipments. Access USA repackages and forward these items to our members.
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I understand that you will give me a United States address. Is it a P.O. box address?
Access USA provides our members with a street address, not a P.O. Box. You will receive a complete street address with a unique suite number. Here is an example:
John Smith
1903 60th Place E.
Suite M9999
Bradenton, Florida 34203
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All U.S. shipping companies will be able to deliver to your Access USA address.
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Will you accept shipments sent to me by merchants and individuals?
Yes, we will accept shipments to your Access USA address from any shipping company.
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What couriers do you use to send my merchandise and documents? How long do your shipments take to reach me?
For express shipments, our primary courier is DHL. The transit time for customer shipments is typically 1-4 days. If you prefer, we can use Federal Express for express shipments.
If you order magazines through Access USA, we will process your order immediately. However, it will take 2-8 weeks for the magazine companies to begin sending your subscription.
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How often do you send me my merchandise and documents?
Access USA gives our members complete flexibility with their shipment scheduling. When you begin your Access USA membership you will choose your shipping preferences during the sign-up process. You can even specify separate preferences for documents and merchandise.
Here are the standard options:
Hold: We hold your items until you tell us to ship them.
Weekly: We ship your merchandise once a week. You can even specify the day of week.
Biweekly: We ship your merchandise every other week.
Monthly: We ship once a month. You can skip months if you like.
If at any time you wish to change your shipping preferences, please let us know. We are here to serve you. Of course, you can change your preferences online at any time, day or night.
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I intend to order several items, and I want them all sent together. Can you repackage these items into one box for me?
To save our customers money, we will always try to consolidate your items into one box, unless you instruct us otherwise. Our shipping rates (per pound) decrease as the box weight increases so it is almost always to your benefit to have one large box sent instead of several small boxes.
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Will Access USA forward my packages to me when I am traveling?
Yes. We can send your packages to you anywhere in the world. The shipping charges are based on the destination country.
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What is your policy regarding customer privacy and confidentiality?
We understand our customer's concerns regarding confidentiality. The privacy of our customers is of utmost importance to us. It is our policy never to sell or give away any information about our customers.
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Can I receive mail and merchandise with names other than my own?
Yes, you can sign up for additional names at a cost of $20 per name per year for "Merchandise and Documents" membership. For "Merchandise Only" membership there is no charge for additional names. This is a great way for your family, friends and co-workers to save on shipping costs. Each additional person must complete USPS Form 1583 and provide at least one form of photo identification.
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What does it cost to obtain an Access USA membership?
The membership includes your own online Access USA account and e-mail notification of all shipments and merchandise.
| Merchandise and Documents |
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Merchandise Only |
- $35 one time setup fee
- $132 annually OR $15 monthly
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- $20 one time setup fee
- $60 annually OR $7 monthly
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How do Access USA members pay the package shipping charges?
We accept Visa, MasterCard, American Express, Discover, Diners Club, and JCB credit cards. We use the credit card number you have on file with us for shipments as they are sent. If you wish to use a different card, just let us know in advance of your next shipment. Your yearly membership fee is automatically charged to your credit card on your renewal date. If you wish to make other payment arrangements for your membership renewal, please contact us before the renewal date.
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Where do I send payment by Check or Money Order??
If you are sending payment by Check or Money Order please use the information below. Please email us to let us know payment is being sent so we can note your account.
Mail all Checks or Money Orders payable to "Access USA" to the address below:
Access USA
Attn: Customer Service Dept
1899-1905 60th Place E.
Bradenton, Florida 34203
Important:
- Please reference your SUITE NUMBER and/or NAME on the check or money order so we know it is from you.
- Please e-mail Access USA as soon as the Check/Money Order is sent.
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Where do I send a Wire Transfer?
If you are sending a wire transfer to Access USA, please use the information below:
| Account Name: |
Access USA |
| Account #: |
770-07118-101-1730 |
| ABA #: |
043000261 |
| SWIFT #: |
MELNUS3P |
| Bank Name: |
Mellon Bank |
Important:
- You must reference your Suite Number and Name on the wire transfer.
- There is a $12 fee charged to receive each wire transfer.
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Ok, I'm convinced. Once I sign up, how I do order from U.S. companies that do not accept international orders?
Once you receive your Access USA address, contact your credit card company and add it as a secondary ship-to or secondary billing address. Now, when you make purchases from U.S. retailers, your shipping address will match your records on file with the credit card company.
All credit card companies should allow you to add the secondary address. If you encounter any difficulties, we suggest you speak to a manager at the card company. If you are still having trouble adding the address, please contact us for more suggestions.
You can also use our Personal Shopper service to purchase from U.S. retailers. With Personal Shopper, we use our company credit card, company check, or PayPal account to pay for your merchandise. We then charge your credit card for the purchase. Get more information on our Personal Shopper service.
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Do the Access USA shipping rates include customs fees, tariffs, or taxes?
The published Access USA shipping rates are for door-to-door delivery. There may be additional import fees or duty for merchandise shipments coming into your country. These fees vary by country and they are not covered by Access USA. Please contact your local customs office for more information on duties or import fees.
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Can I buy items from retailers that are not listed on your shopping page?
Absolutely! You can buy from any retailers or individuals you wish. We developed our shopping page to make it easier for you to shop online. Do you like to shop on eBay? Please do! Many of our members have eBay shipments sent to their Access USA address.
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I like to buy merchandise on eBay but many of the sellers won't accept credit cards. Can you send them a check or money order for me?
Yes, we can do this for you. We can pay by company check. We also can use our PayPal account that is accepted by many eBay sellers.
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How does my online account work?
You can log on to your Access USA account with a web browser at any time. Your online account gives you the complete status of your merchandise and shipments. Also, you will receive e-mail notification whenever you receive a package or when we send a shipment to you.
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Are corporations able to obtain an Access USA account?
Yes! An officer of the company must sign the USPS Form 1583. Also, a photocopied picture ID for that person must accompany the form.
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Do you offer addresses in other states?
At this time we only offer US addresses in Florida.
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Where can I find information about which types of merchandise are not allowed into my country?
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What is considered to be hazardous material?
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Do you add a Fuel Surcharge on your shipping rates?
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Where can I find information about which types of merchandise are not allowed into my country?
The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or,
depending on your destination country, may either require an import license, additional documentation
and/or cause problems and delays during the customs review of your shipment:
1. Combustible/flammable items (paints, oils, lighters, perfume, nail polish)
2. Any type of pressurized can (hair spray, shaving cream, spray cans of any type)
3. Hazardous materials (matches, chemicals, explosives)
4. Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.
5. Agricultural products such as tobacco, plants and seeds.
8. Animals and products made with animal skin (furs)
9. Alcohol (Access USA can ship table wine in limited quantities to most countries except Muslim countries such as Saudi Arabia)
10. Cash, currency, money orders, cashiers' checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit
11. Lottery tickets and gambling devices
12. Prescription and/or veterinary medication
15. Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue.
Here are two locations where you can find additional information: DHL UPS
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What is considered to be hazardous material?
As of June 2002 we are no longer permitted to ship hazardous materials. Some example items that cannot be shipped are hair spray, oils, spray paint, and any other flammable or pressurized merchandise. Full Details
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Do you add a Fuel Surcharge on your shipping rates?
Yes. As a result of the dramatic rise in oil prices, Access USA has experienced continual rate increases from our carriers. Until now we have chosen to absorb these added expenses, rather than pass them along to our customers. Unfortunately we can no longer continue to absorb the full amount of these charges without risking a reduction in the world class level of service our members have come to expect.
We have reluctantly concluded that it is necessary to pass along a portion of the fuel surcharges. But, consistent with our policy of providing the best possible value to our members, our surcharge is significantly lower than the amount charged by our carriers:
Access USA: 6.0% surcharge for shipments as of June 27, 2008
DHL: 30.0% surcharge for international shipments as of June 1, 2008
http://www.dhl-usa.com/CustServ/FuelSurcharge.asp?nav=FindServInfo/FuelSrchg
FedEx: 28.00% surcharge for international shipments as of June 2, 2008
http://www.fedex.com/us/services/fuelsurcharge.html
UPS: 28.00% surcharge for international shipments as of July 6, 2008
http://www.ups.com/content/us/en/resources/find/cost/fuel_surcharge.html
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I. TERMS OF SERVICE. The following are the terms of service provided by Access USA:
- Access USA will provide the Member with a U.S. street address for his/her use in the U.S.A.
- Access USA's services consist of receiving the Member's mail and merchandise, sorting it, packing it, transporting it to the Member's country and delivering it to the Member's specified local address during regular business hours.
- Access USA cannot hold/store mail (letters, catalogs, magazines, and newspaper) exceeding the Member's 4 inch high mailbox. Access USA will notify the Member via e-mail once his/her mailbox is full, and the member will have 5 days to either request a shipment or contact Access USA to discard his/her mail. If no reply is received from the Member, then his/her mail will be shipped to the address on record.
- Any charges generated directly from this activity, such as taxes, customs duties and service fees presently in effect or established in the future, will be the responsibility of the Access USA Member.
- The Access USA Member authorizes Access USA to charge his/her credit card for Membership Dues, Shipping and Handling Charges, and charges for any Additional / Optional Services selected by the Member. If Access USA receives a chargeback for any previous valid charges, then the Member's account may be immediately terminated and all mail/packages will be returned to sender or properly discarded.
- Shipping charges are based on weight and are calculated in increments of 100 grams. Dimensional weight may apply on bulky, lightweight packages. Dimensional weight is used when the result of multiplying the measurement in inches of height times width times length divided by 166 is more than the actual weight in pounds.
- Access USA will allow active customers to store their merchandise for up to 45 days at no charge. After 45 days, customer agrees to pay storage fees of $5 per box plus $1 per pound per month.
- Insurance costs for merchandise shipments are based on the Insured Value. Each $100.00 of insured value costs $2.00. Access USA Member's will receive $100.00 of FREE insurance on all merchandise shipped Express. In the event of a claim, the payment will be based on either the weight of the consignment and/or the amount or the percentage of the value that you have declared and will be subject to all of the terms and conditions of the shipping carriers airway bill(s)..
- Either party may cancel this agreement with written notice (email, fax or letter). Access USA Members will receive a prorated refund on the unused portion of their Annual Membership Fee. Annual membership refunds are based on the monthly membership usage rate of $15 per month for "Merchandise and Documents" and $7 for "Merchandise Only" membership. Refunds will be processed within ten (10) business days of cancellation.
- Monthly Membership Fees, Setup Fees and Magazine purchases are non-refundable. Access USA will have the option to return all packages/mail to the senders and/or discard the items for accounts which are cancelled. Shipping charges for non-members or cancelled customers are twice the rate of shipping prices listed on the myus website.
- If a Member does not pay for services rendered for a period over 30 days, his/her membership may be cancelled by Access USA. All packages and mail may be returned-to-sender or discarded at the sole discretion of Access USA. Member forfeits all claims to items abandoned in his mailbox, once his Membership is cancelled.
- Membership is automatically renewed unless the Member advises Access USA in writing he/she wishes not to renew their Membership.
- Late Fees. All invoices past due over thirty (30) days will be assessed $10 plus 5% per month late fee. This fee will apply for each month an order is past due. Personal Shopper orders past due over 15 days will be assessed the $10 plus 5% late fee for each 15 days an order is past due.
- Activation of your U.S. address and/or its use after the effective date hereof will represent your acceptance of this agreement and the authorization to charge your credit card for all your future charges.
- AccessUSA reserves the right, at its sole discretion, to change, modify, or otherwise alter these terms and condition anytime. Please review the terms and conditions periodically. Your continued use of site following the postings of changes and/or modifications will constitute your acceptance of the re-terms and conditions.
- Illegal activity is not permitted by Access USA. Any legal fees incurred by Access USA enforcing the laws of the U.S. against a customer or potential customer will be the financial responsibility of the customer. See below regarding Compliance and Indemnification.
- Membership starts the day we receive your application. Access USA cannot send any shipments until the USPS Mail Forwarding Form 1583, or such other documentation Access USA requires is received in its entirety.
- The Access USA Member is responsible for and warrants its compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which the Access USA Member shipment may be carried. This responsibility includes, without limitation, determining any and all applicable license requirements, including without limitation US Department of Commerce export licenses, US Department of State export licenses and any and all import license requirements of the destination country, and obtaining same. The AccessUSA Member agrees and acknowledges that the Member shall purchase any and all merchandise from United States sellers under an ex works agreement and that the Access USA Member agrees to furnish such information and complete and attach such documents as necessary to comply with any applicable laws, rules and/or regulations, including notifying the United States Principal Party In Interest, as defined by the United States Foreign Trade Statistics Regulations, in every transaction generated by Member of the ultimate destination of any items ordered by Member and gathering and providing to AccessUSA all required information for export purposes from the United States Principal Party in Interest including without limitation the Export Control Classification Number and, if a Shipper's Export Declaration (S.E.D.) is required, the USPPI's tax identification number.
- Member represents and warrants that the Member is the end user of any and all merchandise that the Member requests shipped to Member's address and that any and all merchandise Member requests shipments will be used in the country that the Member requests shipment to and that Member will not re-export to a different destination.
II. POWER OF ATTORNEY AND APPOINTMENT OF ACCESS USA AS MEMBER'S AGENT
Access USA Members must appoint Access USA as the agent for the Access USA Member for the performance of customs clearance, preparation of shipping documents, with full power of attorney to act as such an agent of the Access USA Customer to the extent allowed by law for the specific purposes enumerated in this Section, including without limitation preparation of a certificate of origin, an SED, airway bill or any onter document required to ship merchandise to Member. If a Shipper's Export Declaration (S.E.D.) is required, or preparation of a Certificate of Origin for goods manufactured and originating within the United States on behalf of the Access USA Member when one is required, Access USA will file the required export information on behalf of the Access USA Member as its agent pursuant to this section. The Access USA Member must acknowledge that it has a duty to and is solely liable for providing all information required by United States' laws and regulations, including without limitation, information required by 15 CFR sec. 30 and maintaining all records as required under the customs or other government agency laws; Access USA assumes no responsibility to act as a record-keeper or record-keeping agent for the either the Member or the USPPI. The Member is responsible to supply to Access USA all information regarding the USPPI, including its name and employer identification number (EIN), and the ECCN, Schedule B classification and all other information required under a routed export transaction as described in Title 15, Code of Federal Regulations, Part 30, the Foreign Trade Statistics Regulations (FTSR).
III. INDEMNIFICATION. The following is the indemnification required by Access USA from its members:
- The Access USA Member agrees that it will remain liable for and indemnify, defend and hold harmless Access USA and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof forward, from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, and/or other costs (including attorneys' fees and court costs) arising by reason of the execution hereof or the consummation of the transactions contemplated hereby, including without limitation those arising from or relating to:
a. any negligent action or omission of Member or any of the Member's employees, contractors, agents or any other person acting under Member's supervision or control prior to, as of, or following the date hereof;
b. any inaccuracy or breach of any representation or warranty made by Member in this Agreement or any other document or instrument executed or delivered by Member in connection with this Agreement or any breach or non-performance of any covenant or agreement made by Company in this Agreement or any other document or instrument made by Member in connection with this Agreement;
c. Access USA's preparation, determination or execution of the documents (including international air waybills) or any other document necessary for transportation, including, but not limited to shipment addressing, routing, classification, licensing requirements, and value of goods/documents and value for carriage, except for claims arising solely from the gross negligence or willful misconduct of Access USA;
d. Access USA Member providing to Access USA any information or documents, including without limitation any inaccurate or false information or documents;
e. Access USA Member's failure to comply with the terms hereof or any U.S. or other jurisdiction's law applicable to the exportation or importation (into the destination country) of such shipments.
- The Member acknowledges that the foregoing provisions are a material inducement to Access USA to and enter into this Agreement and the transactions contemplated hereby, and shall survive termination of this Agreement.
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