What can we help you with?
What should I do if an item is out of stock, or my favorite US store is closed?
Most US stores are still open for business online, but if you can’t find an item, or a store you like is closed, check out the thousands of other store options available to you as a MyUS member.
Other questions in COVID-19 Help:
- Is MyUS open for business and able to ship?
- Can I still shop online? Are US stores fulfilling and shipping orders?
- Is it safe to receive shipped packages and the items inside?
- My country has a travel ban or closed borders. Can I still ship and receive packages?
- Should I expect delays in shipping or package delivery times?
- Are all shipping carriers and delivery options still available? I no longer see my preferred carrier listed as a shipping option.
- What if I have items in my suite, or on the way to my suite, but cannot ship it to my country due to governmental or carrier restrictions?
- What if I ship a package, and something related to COVID-19 happens that prohibits delivery to me?