What can we help you with?
Should I expect delays in shipping or package delivery times?
Yes. Delays can be expected from stores, shipping carriers, or both. Some stores may take longer to fulfill and ship orders to your MyUS suite, due to decreased operations or increased online orders.
MyUS is taking extra precautions to ensure the health and safety of its employees, which may contribute to delays in processing orders and responding to customer service inquiries.
Once your package leaves the MyUS warehouse, some shipping carriers are reporting delays of up to a few days for delivery to certain countries or areas.
Other questions in COVID-19 Help:
- Is MyUS open for business and able to ship?
- Can I still shop online? Are US stores fulfilling and shipping orders?
- What should I do if an item is out of stock, or my favorite US store is closed?
- Is it safe to receive shipped packages and the items inside?
- My country has a travel ban or closed borders. Can I still ship and receive packages?
- Are all shipping carriers and delivery options still available? I no longer see my preferred carrier listed as a shipping option.
- What if I have items in my suite, or on the way to my suite, but cannot ship it to my country due to governmental or carrier restrictions?
- What if I ship a package, and something related to COVID-19 happens that prohibits delivery to me?