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What are MyUS' hours of operation?

MyUS regular business hours are as follows:

Customer Service:

We are dedicated to making our members happy, with online account management tools available 24/7. If you need further assistance, there are two ways to contact MyUS:

  • Chat: Available 24/7 on our Contact Us page. It is our goal to minimize your hold time, however, response times may be longer during peak shipping periods. If you experience hold times beyond 4 minutes, we recommend contacting us via email instead.
  • Email: Send an email from our Contact Us page, and we will respond shortly, typically within 24 hours. Response times may be longer during peak shipping periods.


MyUS receives packages seven days a week. Your package will show as delivered, then it is cataloged before being placed into your suite. You will receive an email as each package is placed into your suite. 

Processing time after delivery is typically 24-48 hours. The receiving department works Monday-Friday so packages received on Saturday or Sunday will show in your Suite the following Monday.


Our shipping team works Monday through Saturday 09:00 to 17:00 ET. Urgent shipment requests placed before 15:00 ET are processed the same business day. Regular processing of shipments takes place the following business day after the request is made. Shipments prepared on Saturdays may not show movement in tracking until the following Monday.

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