What can we help you with?
Will MyUS open my package?
Yes. MyUS opens every package when it arrives at our facility. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from the USA.
If the merchant included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you.
If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows MyUS to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from the USA.