Country Alerts

New Shipping Restrictions and Alerts by Country

MyUS provides up-to-date information on alerts that may impact shipping times to certain countries. You can also visit our country guides where you review items that are prohibited for import to your country. 

Argentina

Effective: 01 January 2015

Argentinian customs requires a CUIT/CUIL to be provided on the Proforma Invoice of each shipment. If you are shipping to Argentina, please enter the CUIT/CUIL of the consignee under Shipping Preferences in the Tax ID field. If the consignee is not an Argentinian citizen, please enter their passport number under Shipping Preferences in the Tax ID field. Argentinian customs will not allow the import if this information is missing and your shipment may be returned at your expense. Read more here.

Completing Form 4550
Argentinian customs will provide you with a “number particular” or import number when your shipment reaches Argentina. You will then need to go to the AFIP website to complete the Online Form 4550/T-Compras a proveedores del exterior. Your carrier will deliver an “Aviso 3579” notification letter to the consignee that provides instructions on this new process. Please check with Argentinian customs to be sure the consignee has a CUIT/CUIL with an AFIP access level of 2 or greater.

Australia

Effective: 10 June 2014

  • Due to Australian Customs Regulations, there are a few important considerations to keep in mind when shipping to Australia. Please review this FAQ for the most up to date information.
  • Shipments containing supplements, vitamins and any food related products may be delayed by customs. Please make sure you have the following items ready to provide to customs as they are required in order to process the import: ingredient list for each product, merchant invoice and nutrition label.
  • Please save your invoices. Australian customs requires the import documents we prepare to include the name and address for each seller. Retain this information in case we need to reach out to obtain that information.

Bahrain

Effective: 23 February 2017

Shipments that include dangerous goods, including lithium ion batteries, will incur delays as these items are prohibited on commercial flights. The only shipping option for dangerous goods is through road transportation.

Effective: 24 August 2015

Bahrain customs is introducing a new automated export system that may cause delays in processing shipments through customs. Bahrain customs requires a commercial registration for all commercial imports above 100 BHD (163 USD) and a national ID card for all personal imports above 300 BHD (790 USD). This is required on every shipment upon import.

Effective: 01 June 2015

Bahrain customs has prohibited the import of electronic cigarettes and e-shisha including e-juice and e-cigarette/e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot send them to Bahrain.

Bermuda

Effective: 01 January 2015

Save your merchant invoices. Bermuda customs requires a merchant invoice to be provided for each item in a shipment. The carrier or customs will reach out to obtain the invoices before delivery.

Effective: 03 March 2016

A physical address is required for all imported shipments to Bermuda. Please update your Address Book to include a physical address. Any shipments addressed to a PO Box will be held in customs until a physical address is provided.

Brazil

Effective: 01 January 2015

All shipments outbound to Brazil require a Tax ID/CUIT/CUIL number to be provided on the Proforma Invoice for Brazilian customs. US Citizens can provide their passport number in lieu of the Tax ID if applicable. You can add this number from your Shipping Preferences > Tax ID.

Effective: 09 March 2011

MyUS now offers USPS shipping to Brazil! We are excited to announce expanded USPS service and at greatly reduced rates. You can select USPS as your permanent Shipping Preference (change your settings here, OR select USPS for a particular shipment when creating your ship request).

Canada

Effective: 01 July 2015

For our Canadian members only, MyUS now offers UPS My Choice for your UPS shipments! Make sure you supply your tracking to UPS once the shipment leaves MyUS. Also, duties and taxes for all outbound shipping will be due upon delivery if applicable with all carriers. This also includes possible carrier and brokerage fees.

China

Effective: 01 July 2015

All shipments to China with a value over 1000 CNY ($153 USD) must be imported by a company. You will need to list your company name as the ship-to address. If you select “for personal use” on your shipping preferences, the shipment will be automatically returned to MyUS. Outbound and return shipping costs are not refundable if the shipment is returned due to China’s customs policies.

Guam

Effective: 20 August 2015

Lithium Ion Batteries can only be shipped via FedEx to Guam.

Iraq

Effective: 1 July 2016

Loose lithium batteries cannot be transported to Iraq. Please purchase lithium batteries only if they are installed in, or shipped with, a device they power.

Effective: 10 May 2016

While MyUS is able to transport dangerous goods via DHL to Iraq, DHL reports delivery delays for shipments containing these goods. If you are shipping any dangerous goods, please ship them separately from items with urgent delivery times. At this time, MyUS cannot guarantee delivery times for shipments that contain dangerous goods. Local customs and DHL may request a photo ID be provided by the consignee.

Effective: 01 June 2015

Iraq customs has prohibited the import of electronic cigarettes and e-shisha including e-juice and e-cigarette/e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to Iraq.

Ireland

Effective: 12 August 2015

Ireland customs now require all imports to document the seller name and address for each product. MyUS has updated your Proforma Invoice to include this information at no additional cost to you. Please make sure your packages arrive with an invoice or shipping label that includes the full seller name and address. Packages that arrive without this information will be placed on hold until you provide the needed information.

Italy

Effective: 01 January 2015

Dietary supplements and cosmetic goods are restricted for import by Italian customs. Please verify with your local customs office before shipping these products.

Japan

Effective: 07 July 2015

Japanese customs limits personal use items to 24 pieces per shipment. This includes such items as medication or body care but each carrier has separate restrictions for customs. Also, at this time slingshots are prohibited from import into Japan.

Kuwait

Effective: 12 September 2016

MyUS is now able to ship e-shisha products to Kuwait via DHL Express.

Effective: 28 December 2015

Kuwait customs has prohibited the import of electronic cigarettes and e-shisha including e-juice and e-cigarette/e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to Kuwait. We were able to ship e-shisha for a while, however, those shipments are now being returned to MyUS as well, due to being rejected by customs. 

Libya

Effective: 18 April 2016

MyUS does not provide service to Libya at this time. We apologize for any inconvenience this may cause.

Maldives

Effective: 25 August 2015

Our carrier partners have notified us that they are no longer able to ship loose lithium metal and lithium ion batteries to the Maldives. These types of batteries are commonly found in electronic devices. We can ship these batteries if they are installed in the device. If a battery arrives outside of the device, you can request that we install it in the device using the Special Request options for a package found in Ready to Send or Action Required when viewing the package details.

Mexico

Effective: 3 May 2016

Due to security concerns in some areas of Mexico, FedEx has suspended services to towns within the states of Jalisco, Guerrero and Michoacan. Please see the below for the specific areas affected.

  • Guerrero
    • Acatepec
    • Alcozauca de Guerrero
    • Atlamajalcingo del Monte
    • Chilapa de Alvarez
    • Copanatoyac
    • General Heliodoro Castillo
    • Malinaltepec
    • Metlatonoc
    • Tlacoapa
    • Tlalchapa
    • Tlalixtaquilla de Maldonado
    • Zapotitlan Tablas
  • Jalisco
    • Atoyac
    • Ayotlan
    • Bolanos
    • Chimaltitan
    • Jilotlan de los Dolores
    • Mascota
    • San Martin de Bolanos
    • San Sebastian del Oeste
    • Santa Maria del Oro
    • Tequila
    • Totatiche
    • Villa Guerrero
  • Michoacan
    • Tzitzio
    • Turicato
    • Tumbiscatio
    • Tanhuato
    • Susupuato
    • Senguio
    • Santa Ana Maya
    • Numaran
    • Nocupetaro
    • Marcos Castellanos
    • Madero
    • La Huacana
    • Jungapeo
    • Ecuandureo
    • Coalcoman de Vazquez Pallares
    • Coahuayana
    • Churumuco
    • Chinicuila
    • Charo
    • Caracuaro
    • Aquila
    • Aporo
    • Aguililla

Effective: 21 August 2015

Mexico customs restricts the import of specific commodities. E-cigarettes and their accessories cannot be imported. Shoes can be shipped via DHL but require an import permit which you can obtain through Mexico customs prior to purchase. Check with your local customs office to confirm that you can import your products prior to purchase. Do not request to have your shoes shipped FedEx or UPS to Mexico or they will be returned at your expense. Find links to our carrier's websites that list common prohibited/restricted items to Mexico here.

Nauru

Effective: 01 January 2015

MyUS ships to Nauru with FedEx.

New Caledonia

Effective: 02 January 2015

MyUS ships to New Caledonia with FedEx.

Nigeria

Effective: 01 June 2015

MyUS ships shoes via FedEx to Nigeria. You can select FedEx as your preferred carrier under your Shipping Preferences.

Norway

Effective: 01 January 2015

Dietary Supplements are restricted from import into Norway. Please check with customs to confirm the import restrictions before purchasing dietary supplements.

Oman

Effective: 01 June 2015

Oman customs has prohibited the import of electronic cigarettes and e-shisha including e-juice and e-cigarette/e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to Oman.

Qatar

Effective: 01 September 2015

Qatar customs requires the QID for all imports. Please enter your QID under Shipping Preferences in the Tax ID field. This information will display on the invoice we create for customs.

Effective: 24 August 2015

Our carrier partners have notified us that we cannot transport Dangerous Goods to Qatar. Common Dangerous Goods items are nail polish, perfume and lithium batteries, which are commonly found in electronic devices. For example, a popular item called a Smart Balance Wheel contains a lithium battery that cannot be removed from the item; please do not ship this to us as we cannot ship to Qatar. We also can't return it for you if it was purchased from outside of the U.S.

Effective: 01 June 2015

Qatar customs has prohibited the import of electronic cigarettes and e-shisha including e-juice and e-cigarette/e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to Qatar. 

Russia

Effective: 24 August 2015

Due to limitations set by the Russian Customs Authority, some couriers will no longer accept shipments to Russia. MyUS offers shipping via USPS to Russia. We have several USPS shipping options and at greatly reduced rates. Please select your preferred USPS method under Shipping Preferences. You can read more about our USPS shipping methods here.

Effective: 24 August 2015

Due to political conditions, we are unable to ship to any postal codes in the Donetsk Region (postal codes 83000-87500, 87590-87999), Lugansk Region (postal codes 91000-94999), and Crimea Region (all postal codes).

Effective: 01 January 2015

MyUS offers shipping to Russia via USPS. USPS offers Priority shipping (estimated 10-20 business days) as well as USPS Express shipping (estimated 7-15 business days).

Saudi Arabia

Effective: 28 December 2016

  • Any shipment exceeding US$2,600 in value requires a Country of Origin (COO) and Commercial Invoice (CI), both legalized by the Chamber of Commerce or the Saudi Consulate at origin. Shipments subject to further regulatory requirements should be supported by a Certificate of Conformity (COC) or equivalent documentation. You will need to contact the seller of the items in your shipment for an invoice that lists the country of origin of each of the items, and provide that invoice to the carrier of your shipment. Please make sure to include the tracking number for your shipment. Here are contact details for the carriers:
  • Carriers will charge a processing fee for completing the COO for you, as well as storage fees while they wait for you to provide the invoice(s). Please prepare these documents as quickly as possible.
  • Any shipment exceeding US$10,000 in value requires a proof of payment.

Effective: 20 April 2016

The Saudi Food and Drug Administration (SFDA) has announced that shipments by an individual that require SFDA approval for import are limited to one per month, with a total weight of 15kg (33 lbs) or less. SFDA regulates cosmetics, food items and over-the-counter medications. Shipments imported by a business are not subject to this policy. Please contact your local customs office for updates on this recent policy change.

Saudi Arabia customs requires a completed permit for all items considered to be cosmetics, non-prescription medicines or food. Please complete this form and email it to the Saudi Food and Drug Authority at clearance.drug@sfda.gov.sa if they require it. You can also call or email for assistance with SFDA documents at 01 2759222 or mds@sfda.gov.sa

Effective: 11 September 2015

Our carrier partners have notified us that we cannot transport Lithium Ion Batteries that exceed 100 Watt Hours to Saudi Arabia. For example, a popular item called a Smart Balance Wheel contains a lithium battery that cannot be removed from the item. Please do not ship this to MyUS, as we cannot ship it to Saudi Arabia or return it if it was purchased outside the US.

Effective: 20 August 2015

Effective immediately, dutiable shipments imported into Saudi Arabia require Importer of Record (IOR) identification to be presented at the time of customs clearance based on the following criteria: 

  • All imports to individuals with value of 1000 USD or above require a copy of the Saudi National ID or IQAMA (valid)
  • All imports to commercial entities with value of 300 USD or above require a copy of the Commercial Registration (active and valid)

Import clearance and delivery will be delayed until the necessary documents are provided. For imports through DHL, please submit the necessary information via email to ksa.imports@dhl.com or by fax to +966 (13) 8826732. For imports through FedEx, please contact your local FedEx station and submit the Letter of Authorization form. This is a one-time requirement. Once you have submitted the necessary information, future imports will be covered.

Effective: 28 July 2015

DHL can transport Dangerous Goods such as nail polish, perfume and other hazardous goods to Saudi Arabia. All Dangerous Goods are transported by DHL to their Bahrain hub and then are held until ground transportation is available to take them to the final destination. This can cause delivery time frames to be extended. Local customs and DHL may request a photo ID to be provided by the consignee. We are not able to guarantee normal delivery time frames on shipments containing Dangerous Goods.

Effective: 01 June 2015

Saudi Arabia customs has prohibited the import of electronic cigarettes including e-juice and e-cigarette and e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to Saudi Arabia. 

Solomon Islands

Effective: 01 January 2015

MyUS provides shipping via FedEx to the Solomon Islands.

South Africa

Effective: 15 March 2017

South African Customs Authority has reinforced the customs regulatory requirements for inbound shipments entering South Africa. The reinforced regulatory requirements are:  

  • All inbound shipments exceeding a value of ZAR 500.00 are considered High Value and require an importer’s code for registered companies, or a South African identification number for a private individual.
  • Additional paperwork (supplier’s price list and purchase order) may be requested to confirm true and correct value.

Effective: 01 May 2015

MyUS provides shipping for shoes to South Africa via FedEx. You can select FedEx as your preferred carrier under your Shipping Preferences.

South Korea

Effective: 11 April 2016

South Korea postal service requires the use of a 5-digit postal code. You can find your 5-digit postal code here: http://www.epost.go.kr/roadAreaCdEng.retrieveRdEngAreaCdList.comm. Please update your postal code by signing in to your account and clicking My Account Settings > Address Book.

Spain

Effective: 01 April 2015

Dietary Supplements and Cosmetics are restricted for import to Spain. Please contact your local customs office prior to purchase to confirm you will be able to import your items.

Sweden

Effective: 01 January 2015

Dietary Supplements are restricted from import into Sweden. Please contact your local customs office prior to purchase to confirm you will be able to import your items.

Togo

Effective: 01 March 2015

Togo customs has prohibited the import of batteries, film, knives (excluding cutlery) and liquor. Please do not ship these products to MyUS.

Turkey

Effective: 19 December 2011

Please be advised that we have seen an increase in the return or confiscation of shipments that contain cosmetics, cellphones or supplements. We do not recommend that you purchase or attempt to ship these particular commodities to Turkey.

Effective: 9 June 2016

Shipments with a total value of US$75 or more require the Citizenship Number of the person importing the goods appears on the proforma invoice. If you are importing on behalf of your business, please provide the company's VAT number. If you are a foreign citizen to Turkey, and are importing to Turkey, please provide your passport number. You can enter this number under Shipping Preferences > TAX ID in your MyUS account.

Ukraine

Effective: 03 February 2015

Due to political conditions, we are unable to ship to Ukraine for any postal codes in the Donetsk Region (postal codes 83000-87500, 87590-87999), Lugansk Region (postal codes 91000-94999), and Crimea Region (all postal codes).

United Arab Emirates

Effective: 28 July 2015

DHL can transport Dangerous Goods such as lithium batteries, nail polish, perfume and other hazardous goods to the United Arab Emirates. All Dangerous Goods are transported by DHL to their Bahrain hub and then are held until ground transportation is available to take them to the final destination. This can cause delivery time frames to be extended. Local customs and DHL may request a photo ID to be provided by the consignee. We are not able to guarantee normal delivery time frames on shipments containing Dangerous Goods.

Effective: 01 June 2015

United Arab Emirates customs has prohibited the import of electronic cigarettes including e-juice and e-cigarette and e-shisha parts and accessories. Please do not ship these products to MyUS, as we cannot ship them to the UAE. 

United Kingdom

Effective: 01 January 2015

Toy guns and all replica guns are prohibited for import into the United Kingdom. Also, all food items will require specific Import Permits. Please contact your local customs office prior to purchasing food items for additional information.

Vanuatu

Effective: 01 January 2015

MyUS provides shipping via FedEx to Vanuatu.

Venezuela

Effective: 29 January 2015

MyUS offers shipping to Venezuela via DHL, FedEx and UPS. These carriers can assist you with transporting up to $2,000 USD worth of merchandise in each shipment. Venezuelan customs requires you to obtain an import license or permit when importing certain items. You can obtain the proper license or permit through your local customs office.

Yemen

Effective: 12 August 2015

DHL has resumed service and shipping to Yemen and is estimating 10 business days for delivery, but this is not guaranteed. Maximum weight per piece is 30kg (67 lbs.) and maximum size is 45cm x 43cm x 33cm (18" x 17" x 13") when shipping to Yemen. Shipments to Yemen via DHL are being routed through Dubai and then trucked to Yemen. There will be no updated scans during truck transit. We will continue to keep you updated as we receive more information from our carriers.

Zimbabwe

Effective: 15 September 2015

The following items are prohibited to be shipped into Zimbabwe per customs regulations: food and agriculture, building and civil engineering, timber and timber products, petroleum and fuel, packaging materials, electrical/electronic appliances, body care, automotive and transportation items, clothing and textiles, engineering equipment, mechanical appliances and toys. Pre-shipment inspection will be required for specific commodities. MyUS will contact you if additional information is required.