Why is my login information not working?
If you are unable to login to your MyUS account, first:
- Make sure your Caps Lock button is not turned on.
- Make sure your Web browser is updated to Internet Explorer version 11+, Mozilla Firefox version 39+, Google Chrome 43+, or Safari version 8+.
If you are still unable to login, use the "I forgot my email address, suite number or password. Please remind me." function on the Sign In screen.