Frequently Asked Questions

Yes. Due to Australian Customs regulations, there are a few important considerations to keep in mind when shipping to Australia:

  1. We must have record of the seller’s name and address before we can export any package to Australia. In most cases, this information is included on the merchant invoice included with your package. If the merchant does not include an invoice, or if the invoice does not list the seller’s name and address, your shipment may experience a delay while we collect this information.
  2. Shipping via DHL and UPS: We can send merchandise from a single seller to Australia via DHL and UPS regardless of value.
  3. We can ship Dangerous Goods to Australia via FedEx and DHL for you. Each carrier has specifications regarding the delivery area, quantity and type of commodity. We will automatically ship your goods with the carrier that can transport your items. In some cases, this may require that we remove an item or items from your shipment and send them in a separate shipment via an alternate carrier. We will always inform you if your package contains Dangerous Goods when it arrives and when you submit a shipment request. If you submit a ship request that does not meet the criteria for delivery by your preferred courier, we will automatically ship your package by the appropriate courier.
  4. Australian customs charges a 10% goods and services tax (GST) on merchandise, services and shipping costs for packages imported into Australia. Learn more about GST

This FAQ is subject to periodic updates. MyUS is committed to providing the best possible experience to its members, and is continually working with couriers to offer you as many options as possible.

When you import goods into Australia, a 10% goods and services tax (GST) is charged by Australian customs. In the past, Australian customs has collected GST on goods and services valued over 1,000 AUD, and as of 1 July 2018, GST will also be charged on shipments equal or less than 1,000 AUD. 

How is GST calculated?
GST is based on the value of the items you ship, plus any service and shipping charges. Australian customs collects GST on individual merchant shipments over 1,000 AUD, and MyUS is responsible for collecting GST on shipments equal or less than 1,000 AUD. Any GST charges will appear on your ship request.

GST is valued and charged for each individual store (e.g., if you ship a consolidated package with MyUS with a $200 item from Store A and $1,200 item from Store B, MyUS will collect the GST for Store A, and Australian customs will collect the GST for Store B.) Learn more

This FAQ is subject to periodic updates. Please check back for the latest information regarding GST.

Yes. We can export Dangerous Goods, but our couriers have certain restrictions that may affect how we send these items to you:

  • DHL can transport Dangerous Goods to all areas of Australia. However, DHL can only import shipments that contain merchandise from a single seller/single purchaser.
  • FedEx can transport Dangerous Goods to certain postal codes in Australia.
  • UPS and USPS cannot transport Dangerous Goods to Australia

If you submit a shipment request for a package containing Dangerous Goods, the MyUS packaging team may split these goods into separate packages for delivery via DHL in order to comply with courier restrictions and prevent delays.

Dangerous Goods require special handling, and we can only include limited quantities of some commodities in a single shipment. In some cases, it may be necessary to split Dangerous Goods into multiple shipments.

Courier restrictions change frequently. For questions about a specific item or shipment, please Contact Us.

In some cases, it may be necessary to alter your shipping preference to meet Australia import requirements. Situations that may require adjustments to your shipping preferences include:

  • DHL Shipments: DHL can import shipments that contain orders from a single seller or single purchaser. We must send shipments that do not meet this requirement via FedEx to avoid delays.
  • Shipments containing Dangerous Goods: FedEx is only able to send shipments that contain Dangerous Goods to certain postal codes. USPS is unable to transport Dangerous Goods. If you request shipment of Dangerous Goods via one of these couriers, the MyUS Packaging Team will split the Dangerous Goods and ship them with DHL Express. This might require that we send out multiple shipments on the same day; one with your requested carrier and one or more shipments via DHL.

Read more about  carrier requirements for shipments destined to Australia here. Other conditions may also require that we alter your shipping preferences to comply with import and export regulations. If you have questions about a specific item or shipment, please contact us.

MyUS delivers to all Australian cities, including:

  • Melbourne
  • Sydney
  • Perth
  • Brisbane
  • Gold Coast
  • Hobart
  • Adelaide
  • Canberra
  • Cairns
  • Geelong
  • Logan City
  • Wollongong
  • Townsville
  • Cairns
  • Darwin
  • all other cities in AU

Only like shipping with FedEx? Is DHL your favorite? Need your shipment in two days? As a MyUS member you get to decide what global carrier service you want to use with each shipment! Shipping prices and delivery times vary by carrier. 

  • USPS First Class: 7-14 days
  • Budget Economy: 5-10 days
  • DHL Express: 1-4 days
  • FedEx Economy: 2-5 days
  • FedEx Priority: 1-3 days
  • UPS Expedited: 2-8 days
  • UPS Worldwide Saver: 1-4 days

TAX: As of 1 July 2018, Australian goods and services tax (GST) will apply to shipments that have a total value of 1,000 AUD or less being imported into Australia. Most goods and services you purchase locally in Australia automatically include GST in the price, but now companies importing goods and services from around the world are required to collect the tax directly from Australian shoppers. GST is calculated based on the value of the items you ship from a merchant, plus MyUS service and shipping charges. GST has always been collected by Australian customs on goods and services from the USA that are valued over 1,000 AUD, but as of 1 July 2018, if the total value is under 1,000 AUD, you are now required to pay GST as well and we will be collecting that tax. GST is valued and charged per merchant. That means if you ship a consolidated package with MyUS that has a $200 item from Merchant A, and $1,200 item from Merchant B, you will still be charged GST for Merchant A. Learn more about GST here.

DUTIES: If you're shipping a package to AUS with a total declared value LESS than the below listed "de minimis value" amount, then duties will not apply. However, please be aware that certain items may be subject to other types of fees or taxes according to Australian law.  

  • De minimis Value for Duty: 1,000 AUD*
  • De minimis Value for Tax: 0 AUD*
  • USPS De minimis Value for Duty: 1,000 AUD*
  • USPS De minimis Value for Tax: 0 AUD*

*excluding alcohol and tobacco where duty/tax apply

If GST is due, it will be noted on your MyUS ship request. Other applicable Australian duties and taxes will not be included in your MyUS shipping costs. You may be responsible for paying additional duty and taxes upon delivery of your package in Australia. 

There are import restrictions on what you can ship from the US to Australia. See the links below to determine each carrier's restrictions when shipping internationally to the Land Down Under. Please note, the US also has export bans that must be adhered to.

Please be advised, there are some other special considerations when you're shipping packages to Australia from the United States

Australia has its own import and customs laws, and some items are restricted or banned from entering the country. MyUS is unable to ship any banned items to Australia, including, but not limited to:

  • Chewing tobacco and snuff
  • Cigarette lighters
  • Daggers and knives
  • Live animals, including fish and birds
  • Banderols/tax stickers
  • Working and/or replica firearms, ammunition and explosives
  • Weapons of any kind
  • Toy guns
  • Pepper spray
  • Tear gas
  • Body armor
  • Laser pointers
  • Batons
  • Electric shock devices (e.g., tasers)
  • Handheld insect zappers
  • Human remains, including ashes
  • Perishable foods - any items requiring refrigeration
  • All meat products
  • Pornography
  • Protrusion dog collars
  • Pharmaceutical drugs
  • Counterfeit goods (fake designer purses, for example)
  • Fresh fruit
  • Unpopped popcorn
  • Filament light globes
  • Incandescent lamps
  • Erasers that look or smell like food products
  • Milk (except from New Zealand)
  • Products made in Iran

Please note, this short list doesn’t include every item that is prohibited or restricted from shipping to Australia.

If you’re unsure if you can legally ship an item from the United States to Australia, please visit the Australian Government’s Department of Immigration and Border Protection’s website.

Have other shipping questions? Please contact our friendly, world-class customer service team with any international shipping questions. We’re here to help you quickly and safely ship your goods to Australia.

Below is a list of stores that don't offer international shipping or do not ship directly to Australia. Shipping with MyUS, you are able to shop these stores using your MySuite address.

  • Gap
  • Ralph Lauren
  • 6pm
  • Walmart
  • Carters
  • Sephora

Shipping directly from more than one store is expensive because you have multiple international shipping costs. Using MyUS to bundle multiple packages into one saves you up to 80% on shipping fees!

US stores don't usually offer the cheapest or fastest international shipping. MyUS offers the lowest rates in the industry, with fast shipping options, too!

For example, if you buy a 2 pound backpack directly from Nordstrom, their lowest shipping rate is $45.74 and takes 6-11 days to ship. If you ship using MyUS, the lowest shipping rate is $16.99 and takes 5-10 days to ship.

Our best value carrier to ship to Australia is DHL Express, which only takes 1-4 days to arrive at your doorstep once it leaves our warehouse.

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