What can we help you with?
We can ship just about every item for you, including clothing, cosmetics, toys, cell phones, laptops, and much more.
The types of items that we cannot ship are restricted by the US government and/or prohibited for import into your country. For example, we cannot ship any items that require a license to export or require a license exception to be filed.
Please review the following link to verify your item(s) can be exported:
We are happy to ship any items that do not conflict with our compliance policy. If you would like MyUS to review the item you wish to ship, please contact us with the following information:
- Link to the item you wish to purchase
- Address you are shipping to
- Weight and dimensions of the product
Prohibited Items: If an item is prohibited in your country or for export from the United States, we cannot ship it to you. If you are not sure if an item is prohibited, please contact us before ordering. If we receive an item we cannot ship to you, MyUS may be unable to ship it to any address, including back to the sender. In some cases, we may be required to dispose of it in a US disposal facility.
Restricted Items: Some restricted items can be shipped, but only after the MyUS compliance team reviews the item to ensure it complies with both US laws in and laws in your country. The compliance review usually takes less than 24 hours, but it may take one to three business days before your package is available to ship. If you have questions about shipping a restricted item, please contact us before shipping the item to your MyUS suite.
Please review our list of prohibited and restricted items before you shop.
Dangerous goods/hazardous materials are items that require special handling, additional packaging, and labeling to be transported internationally.
These items may or may not be allowed to ship to your country. Shipping dangerous goods is country-specific, and may also depend on the courier you choose. USPS or UPS cannot ship dangerous goods. Even if your country allows the import of an item, the carrier may not be licensed to handle and transport dangerous goods.
Items considered to be dangerous goods include: flammable items or items under pressure (e.g., hairspray, spray paint, lighters, nail polish and perfume). Dangerous goods items may be required to ship separately from non-dangerous goods items.
Please view our restricted and prohibited items list for more information, or contact us for specific information regarding your country and the items you wish to ship.
Yes, MyUS can ship Dangerous Goods to certain countries.
MyUS ships Class 9 Dangerous Goods, including perfume, nail polish, hairspray, spray-on sunscreen, and spray-on tan. We may also be able to ship lithium-ion batteries, depending on your country and our carrier’s ability to courier these goods to your area.
To properly package and label Dangerous Goods, the per-shipment handling fee is 8% of the total cost of the Dangerous Goods with a minimum cost of $29.99 when shipping with DHL, and $19.99 when shipping with other carriers. This fee also applies to uninstalled lithium batteries.
If the lithium-ion battery is installed in the device it powers, there is a $6 handling fee per shipment to properly label and package the battery.
Some types of Dangerous Goods require Performance Oriented Packaging, which is generally required for higher-volume items like paint and is not required for lower-volume items like nail polish or perfume. We provide the boxes needed for this service at $24 to $50 per box, depending on the item.
Please contact us with the following information to determine if MyUS can ship your product.
- Link to the item on the website from which you are purchasing
- Safety Data Sheet (SDS or MSDS) which can be obtained from the manufacturer or merchant
- Shipping address where you would like to send these item(s)
Yes, there is a per-shipment handling fee to properly package and label dangerous goods. The fee is 8% of the total value of the dangerous goods, with a minimum cost of $29.99 when shipping with DHL, or $19.99 when shipping with other carriers, and also applies to uninstalled lithium batteries.
If a lithium battery is installed, there is a $6 handling fee to properly label and package the shipment.
Some types of dangerous goods require Performance Oriented Packaging. We provide boxes needed for this service at $24 to $50 per box, depending on the item. Performance Oriented Packing is generally required for high-volume items (e.g., paint) and is not required for lower-volume items (e.g., nail polish or perfume).
Please note: Dangerous goods may need to ship separately from non-dangerous goods.
Common dangerous goods include perfume, nail polish, glue, paint, and batteries. Some countries do not allow the import of these items. Please click here to see if your country allows the import of dangerous goods.
The US Fish and Wildlife Service (USFWS) has determined that certain animal products cannot be exported, including endangered or threatened species, migratory birds and marine mammals.
MyUS does not allow products to be exported when they are made from animals protected under the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). Examples of animals and plants protected under CITES include alligators, crocodiles, elephants, rosewood, sturgeon caviar, python and teju lizard. More information on CITES and the wildlife it protects can be found here: http://www.cites.org/
Exporting USFWS restricted items from the US to your country
MyUS reviews animal products to determine if we are able to ship them in accordance with USFWS regulations. Additional fees may apply if the item is approved for export from the US. These items may contain sea shells (aquatic shells), animal teeth, animal horns, animal fur (e.g., fox, raccoon, coyote, mink, deer and rabbit), animal skins and leathers (e.g., ostrich, buffalo, bison), bird feathers, mother of pearl, untreated wood, plants, or any product that contains or is made of wildlife or plant material.
Common products where USFWS items may be found:
- Boots and winter coats made of fur or with fur trim hoods
- Handbags, jackets, wallets, shoes, and suitcases made of animal leather
- Hats or clothing that have feathers
- Musical instruments, watches and jewelry that contain mother of pearl
- Wooden musical instruments made of rosewood, such as violins and guitars
Some of these items can be exported with no additional paperwork, while others require a declaration for import and export that must be filed with USFWS. We always recommend that you contact us before purchasing an item that may be subject to additional licensing requirements.
Importing USFWS items into the US
MyUS strongly recommends that you do not purchase products from other countries if they contain animal fur or other wildlife material. Products ordered from other countries require a completed import declaration, and any fees to complete the form will be charged to your MyUS account. An import declaration is required even if MyUS does not ship the product on your behalf.
In some cases, your shipment may be seized by customs if a proper import declaration is not provided by the shipper. If MyUS is not able to export a product that originated outside the US for you, due to USFWS regulations, it would not be returnable.
Be careful when ordering cosmetics from outside the USA. Many contain caviar or snail extracts that are restricted for trade. When purchasing from sites such as eBay or Amazon, pay close attention to the “Ships From” information. These sites provide listing services for third party sellers and often merchandise ships from outside the USA. MyUS will not be able to return these products to the seller.
Importing items containing animal products into your country
MyUS encourages you to confirm your country's import requirements for animal products. These regulations change frequently, and you are responsible for providing any import documents or permits to your customs office or the carrier when items arrive in your country.
MyUS cannot export counterfeit, bootleg or knockoff items.
Yes. However, lithium batteries may be subject to additional regulations, and we may be unable to export them to certain countries. In some cases, lithium metal and lithium-ion batteries may be subject to a Dangerous Goods handling fee.
Due to the potential fire danger, lithium ion and lithium metal batteries are heavily regulated for air transport. The regulations are extremely complex and can vary by country, and even by courier. The size of the battery, how it is packaged, and if it is pre-installed in an electronic device also play a role in the regulations and restrictions.
Our team of trained specialists can arrange for export of most lithium batteries and electronic devices containing these batteries. For assistance determining if MyUS can export lithium batteries and electronic devices containing these batteries to your country, please contact us.
MyUS is allowed to export perfume to certain countries. There is a handling fee of 8% of the total value of the perfume, with a minimum fee of $19.99 for FedEx or $29.99 for DHL. Perfumes may need to ship separately from other items.
Yes. Mother-of-pearl is protected by the Endangered Species Act and governed by the US Fish and Wildlife Service and US Department of Interior. MyUS is licensed to export mother-of-pearl at an additional fee of $180 per shipment. We cannot export items containing mother-of-pearl without payment of this fee.
Mother-of-pearl is commonly found on watches, keys of musical instruments and as decoration on guitars, kitchenware and other home decor. If you have any questions, please contact us before placing an order with a merchant.
MyUS can ship agricultural items for you if they meet US export requirements, and your country’s customs office allows them to be imported. Please make sure your agricultural products are properly labeled, including their genus, species and country of origin. The labeling requirement also applies to individual seed packets. We cannot ship or store any items we cannot identify, or are not properly labeled.
We are unable to export agricultural items if:
- Your country prohibits these items
- Your country requires a pre-shipment inspection
- A phytosanitary certificate must be provided by the shipper to import the product
MyUS also cannot accept foreign seeds or plants that are not properly imported into the US. These items will be removed from your account upon receipt and properly discarded.
We are unable to store or export live plants or loose soil. We will automatically return any live plants to the sender, providing they are within the US.
Please contact your customs office to inquire about local import regulations, and contact us with a link to the item to determine if MyUS can export the items for you.
MyUS cannot export any food items that are perishable (require refrigeration), labeled in a foreign language, or restricted for export by the US Food and Drug Administration (FDA). We also suggest that you contact your local customs office to inquire if food can be imported to your country, as it is often restricted.
Food must meet all US FDA export regulations: http://www.fda.gov/Food/GuidanceRegulation/ImportsExports/Exporting/default.htm
All food packaging must include the following:
- Name of the product
- Ingredient list in English
- Nutrition facts in English
If the food product arrives with a merchant invoice, we will attempt to locate the required information to meet US FDA regulations for export. If the required information is not available, MyUS will not be able to export it, and in some cases, we may not be able to ship it domestically.
MyUS can export most over-the-counter medications, providing they arrive in original packaging and may be distributed within the United States. To comply with US Food and Drug Administration guidelines, our compliance team must review all medications and verify they can be distributed.
Please Note: US government regulations prohibit MyUS from exporting any non-prescription or over-the-counter medication that originated from a merchant outside the United States.
No. MyUS cannot export prescription medications.
No. MyUS cannot export controlled substances or any item that contains controlled substances. Please do not ship controlled substances to your MyUS suite.
A controlled substance is any drug that is illegal or restricted for sale in the United States, even if it is readily available in your own country. Examples of controlled substances include Sudafed and Hoodia.
No. MyUS will not export any product that appears to be a weapon, weapon part or accessory to a weapon. This includes, but is not limited to, items restricted by the International Traffic in Arms Regulations (ITAR). Common gun and weapon accessories include, but are not limited to:
- Scopes or sights
- Ammunition clips or magazines
- Pistol grips
- Rifle butt stocks
- Items equipped with night-vision
- Items equipped with lasers
Please see our list of prohibited items for more information. If you are unsure whether a product is considered a weapon or accessory, please contact us for assistance.
No. MyUS will not export any product that appears to be related to police, government or military activity. Common items include, but are not limited to:
- Body armor
- Protective clothing containing body armor
- Police batons
- Surveillance equipment
Please see our list of prohibited items for more information. If you are unsure whether a product is considered a police or military item, please contact us for assistance.
No. MyUS cannot export any motorized vehicle that requires a license to operate. Common examples include cars, trucks and motorcycles.
No. MyUS cannot export human growth hormones (hGH) of any kind. Common examples of human growth hormones include Norditropin, Nutropin, Omnitrope, Saizen and Genotropin. Supplements and vitamins legally purchased for bodybuilding purposes, include Creatine, are not considered human growth hormones.
No. MyUS cannot export prescription medications, controlled substances or human growth hormones of any kind, for any reason.
MyUS cannot export assays, peptides, biological media and animal, veterinary or human vaccines.
Other questions in Restricted Merchandise:
- Can MyUS ship my products?
- What is the difference between restricted and prohibited items?
- What merchandise is considered dangerous goods or hazardous materials?
- Can MyUS ship dangerous goods?
- Does MyUS charge a fee for handling dangerous goods or hazardous material?
- Why are certain types of animal fur, wildlife products and plants restricted for export?
- What if I receive a counterfeit, bootleg or knockoff item?
- Can MyUS export lithium-ion batteries?
- Can MyUS export perfume?
- Can MyUS export items containing mother-of-pearl?
- Can MyUS export agricultural Items like plants, seeds and soil?
- Can MyUS export food?
- Can MyUS export non-prescription or over-the-counter medication?
- Can MyUS export prescription medications?
- Can MyUS export controlled substances?
- Can MyUS export weapons or gun accessories?
- Can MyUS export police or military style items?
- Can MyUS export motorized vehicles?
- Can MyUS export human growth hormones?
- Are there exceptions to export restrictions for laboratory, medical or research use?